Terms & Conditions

Welcome to The Customer Practice website. By using this website, you agree to these Terms and Conditions. If you do not agree, please do not use our site.

These Terms set out the rules for using our website, engaging with our services, and protecting both you as a user and us as a business.

1. Who We Are

This website is operated by The Customer Practice (“we”, “us”, or “our”).

Contact details:

• Email: hello@thecustomerpractice.com
• Registered address: Talbot, Downton Road, Salisbury, UK

2. Using This Website

By using our website, you agree to:

• Use it only for lawful purposes and in a way that does not harm others.
• Not copy, distribute, or misuse our content or intellectual property without permission.
• Not attempt to hack, disrupt, or damage the site in any way.

We may update or change our website content at any time, and we do not guarantee that it will always be up to date or error-free.

3. Intellectual Property

All content on this site — including text, images, graphics, logos, and designs — is owned by or licensed to The Customer Practice unless otherwise stated.

You may not copy, reproduce, or share any material from this site without our express written consent.

4. Information Provided on This Website

The information on this site is for general guidance only. It is not legal, financial, or professional advice.

We make reasonable efforts to keep the content accurate and up to date but do not guarantee that it is error-free or suitable for every situation. If you rely on any information, you do so at your own risk.

5. Links to Other Websites

Our site may contain links to third-party websites. These are provided for your convenience, but we are not responsible for:

• The content of those websites,
• Their accuracy or availability, or
• Their privacy and data practices.

We recommend you review their terms and privacy policies separately.

6. Privacy and Data Protection

Your privacy matters to us.

How we collect, store, and use your personal data is explained in our Privacy Policy and Cookie Policy. By using our site, you agree to our data practices as set out in those policies.

7. Services and Engagement

When you engage with us for consultancy or other services:

• A separate agreement or contract will be provided, setting out project scope, fees, deliverables, and timelines.
• These Terms govern the general use of our website and initial enquiries but do not replace formal service agreements.

8. Limitation of Liability

We will not be liable for any loss or damage, whether direct or indirect, arising from:

• Your use or inability to use our website,
• Reliance on website content,
• Interruptions, errors, or technical issues beyond our control.

Nothing in these Terms limits liability for death, personal injury, or fraud caused by our negligence, or any other liability that cannot be excluded under UK law.

9. Changes to These Terms

We may update these Terms and Conditions occasionally. Any changes will be published on this page with an updated “Last updated” date.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising will be handled by the courts of England and Wales.

11. Contact Us

For any questions about these Terms and Conditions, please get in touch:

Email: hello@thecustomerpractice.com
Address: Talbot, Downton Road, Salisbury, UK

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