Privacy Policy
At The Customer Practice, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you visit our website.
1. Information We Collect
We may collect the following information when you interact with our site:
- Personal details you provide (e.g. name, email, phone number) when you contact us via forms or email.
- Usage data such as pages visited, time on site, and referring websites (collected via cookies or analytics tools).
- Technical information including IP address, browser type, and device type.
2. How We Use Your Information
We only use your information for legitimate business purposes, including:
- Responding to your enquiries.
- Providing services you request.
- Improving our website, content, and user experience.
- Sending occasional updates or insights (only if you’ve opted in).
We never sell or share your personal data with third parties for marketing purposes.
3. Cookies & Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site.
- Cookies are small files placed on your device to improve your browsing experience.
- You can disable cookies in your browser settings at any time.
4. Data Storage & Security
- We store your information securely and take appropriate steps to protect it.
- Data is only kept for as long as necessary to fulfil the purpose it was collected for.
- Access to personal data is limited to authorised people within The Customer Practice.
5. Your Rights
Under UK GDPR, you have the right to:
- Access the data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to certain uses of your data.
- Withdraw consent at any time (if consent was the basis for processing).
To exercise these rights, contact us at: hello@thecustomerpractice.com.
6. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices and recommend you review their policies.
7. Changes to This Policy
We may update this policy from time to time. The “last updated” date will always be shown at the top.
8. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
hello@thecustomerpractice.com
Talbot, Downton Road, Salisbury, UK
